How-to Configure Device Buttons

Problem

A user requests specific functions mapped to their phone’s buttons.

Intended Audience

Admin, Reseller, Client

Step-by-Step Guide

Polycom Devices Limitations

On Polycom phones and other devices with buttons the items are prioritized in two groups, items in the first group will always appear first.

  • 1st group: Presence, secondary line(s)
  • 2nd group: Speed-dial, Empty action, Queue(s), My Voicemail

It’s not possible to split the two groups with an empty action button.

  1. Log into ClusterPBX
  2. Click on the Users entry in the navigation menu

  3. Click on a user in the list
  4. Click on Edit User on the toolbar – you will see the User Update Form window
  5. Click the Device Buttons tab

  6. Click the Add Button in the toolbar – it will add a line to the table with an Empty Action
  7. Double-click the line where the button is located to change its settings (Action, Value, Label)
  8. Pick the action that will be performed by the button from the Drop-down menu
    • Secondary Line
    • Presence / Call Pickup
    • My Voicemail
    • Empty Action
    • Speed Dial
    • Presence / Speed Dial
    • Queue login/logout

    If there are too many buttons configured for the device: the list will be truncated at the last item that fits on the phone – The device does not communicate the number of physical or logical buttons it has back to ClusterPBX.

  9. Enter the Value and Label if they apply to the action that was picked
  10. Click the Update button above the line editing is complete
  11. Click Apply at the bottom when all buttons are configured