You may need to set a special welcome message on the IVR during holidays or on special occasions when the office is closed to advise your clients about when regular office hours will be in effect again and – if necessary – an provide emergency contact.
Category: Client – Digital Receptionists
How-to Set a Pre-announcement Message on the IVR
It’s possible to set a Pre-announcement message on the Digital Receptionist, this pre-announcement can be set to play only for a specific period of time.
How-to Configure an IVR
When configuring a new account business or institutional clients may request a voice menu – often called an IVR (Interactive Voice Receptionist) system – to direct the callers to the right person, queue or ring group (among other choices).
Client – Digital Receptionists
The Digital Receptionist or Interactive Voice Response (hence IVR) creates Auto-Attendant menus.