Using the Calls Panel

Description

The calls panel of ClusterPBX can be used to view the status of users that are part of specific ClusterPBX departments.

Intended Audience

Reseller, Client, User

Reference

Call Panel Features

Interface

Total users
Online / Offline user ratio
On call users
Filter users list
Connection status of the page

Cards

User (line) status
Custom watch list
Active calls
Active call listening
Department
Voicemail – no listening

Instructions

Setting Up the Call Panel

Before accessing the Calls Panel three configurations must be made in ClusterPBX.

Enable the Ability to use call panel feature for the profile(s) of the Client account, using the Reseller account
Go to User Profiles → Edit Profile → Features → check Ability to use call panel
Make sure all user account are assigned to the Departments that have the feature assigned
Users → Edit user → General (tab)
Grant the desired users access to monitor the desired departments Call Panel
Users → Edit user → Call Panel Settings (last tab)

Accessing the Call Panel

Users will use their ClusterPBX account to access the Calls Panel at the URL specified by your Modulis contact (usually http://callpanel.clusterpbx.%%tld%% ).

Login using your ClusterPBX user name and password, the panel can only be accessed by user level accounts, they will see only the departments they were granted access to — an administrator / reseller or client account will not work for this purpose.

On the first connection the browser (chrome, firefox, etc.) you will be prompted to grant access to your microphone, you must click Allow

Call Panel Overview

Top Bar Features

The top bar allows you to Sign out and view your connection status to the SIP and messaging server.

Filterable Users List Features

You can also drag users from the list directly to where you want to place them in the pinned tab list (center section).

Pinned Tab Section

The center section is used to pin often viewed extensions, it gives a more detailed view of their status and the ability to listen to active calls.

Stats Side Bar

Section
	The graph shows the calls for the last hour, there is one unit for every minute.
	Number of users monitored.
	Number of connected and disconnected users.
	Number of users on calls.

Instructions

How-to Pin or Un-pin a Card

To add a card to the main section either:

Drag the extension from the users list to the pinned tab section and drop it where you want the card to be in the list.
Click the (append to buddy list icon) the card will be added at the end of the list.
Click the on the card to un-pin it from the panel

You can re-order the cards by dragging them around, but you cannot drag them back to the users list.

How-to Listen a Call

You can listen to ongoing calls directly from the panel (it does not give access to call recordings in any way).

When a user is on a call the headset icon is highlighted (dark)

Click the icon to see the list of calls the user is currently partaking
Click the call you want to listen
You will see the Realtime call listening dialog

NOTE: The time stamp on this window only shows the time the call has been listened to, not the actual call time.
To end the listening session click the Hangup button — despite the name, it will not terminate the call for the participants.

Status icons

These are the same

Icon	Status	Effect
	Available	Phone will ring, the user should be at their desk
	Be right back	Phone will ring, but may not be at their desk
	Out to lunch	Phone will ring, but may not be at their desk
	User is busy	Phone will not ring
	User is away	Phone will not ring
	Calling…	The user’s phone is ringing, or the user is calling but the call has not been answered yet
	User is on a call	Phone will not ring
	User is offline	Phone will not ring
	Outbound call	—
	Inbound call	—
	Voicemail — no message	—
	Voicemail — number of messages	NOTE: Voicemail messages
	Data and SIP connection status	If these icons are not both solid green the panel will not update its information. Refresh the page to fix it.