How-to Replace + With 011 In International Number

Problem

You may want to make sure your users dial the right numbers to make international calls, in order to avoid a common mistake “+” can be replaced by 011 transparently, as in users located in Canada must dial 011 before they dial the country code of the destination (sometimes they may dial from a link on a web site that included the “+” sign instead of the digits).

Intended Audience

Client

Step-by-Step Guide

You must be logged in under a client account to perform this task.

  1. Click the Dial Patterns link in the navigation menu
  2. Click the Add Dial Pattern button in the toolbar

  3. Inside the Add Dial Pattern dialog type in the following information
    • Name: international call
    • Matching Expression: +[0-9]{15}
    • Substitution Expression: +([0-9]{15})
    • Replacement Expression: 011\1

    Those are very simple sanity checks (the expression only check for “+” with up to 15 numbers) you may want to validate more precisely for correct dialing before routing the calls outside.

  4. Click Apply to complete the operation