How-to Change the External Caller ID

Problem

You want to change the caller ID displayed on outbound calls for a user / extension.

Intended Audience

Reseller, Client

Step-by-Step Guide

1. Login to ClusterPBX
2. Click on Users in the navigation menu

   

3. Select the user from the list
4. Click the Edit User on the toolbar
5. Click the Advanced tab

   

6. Change the information in the External Caller ID area

   External caller ID is fixed by a number of factors, see this document to understand the principles (it cal help troubleshooting a “non changing” caller ID): How Does External Caller ID Work

7. Click the Apply button to complete the operation, changes should be immediate