Problem
This document provides general troubleshooting information to help you solve problems you might encounter when deploying phones.
Intended Audience
Solution
Why does the phone fail to download configuration files?
- Ensure that auto provisioning feature is configured properly
- Ensure that the provisioning server and network are reachable
- Ensure that authentication credentials configured on the phone are correct
- Ensure that configuration files exist on the provisioning server
Why does the provisioning server return HTTP 404?
- Ensure that the provisioning server is properly set up
- Ensure that the access URL is correct
- Ensure that the requested files exist on the provisioning server
Why is the permission denied when uploading files to the root directory of the FTP server?
- Ensure that the complete path to the root directory of the FTP server is authorized
- Check security permissions on the root directory of the FTP server, if necessary, change the permissions
Why doesn’t the phone obtain the IP address from the DHCP server?
- Ensure that settings are correct on the DHCP server
- Ensure that the phone is configured to obtain the IP address from the DHCP server
Why doesn’t the phone download the ring tone?
- Ensure that the file format of the ring tone is *.wav
- Ensure that the size of the ring tone file is no larger than that the phone supports
- Ensure that the properties of the ring tone for the phone are correct
- Ensure that the network is available and the root directory is right for downloading
- Ensure that the ring tone file exists on the provisioning server
Why doesn’t the phone update configurations?
- Ensure that the configuration files are different from the last ones
- Ensure that the phone has downloaded the configuration files
- Ensure that the parameters are correctly set in the configuration files
Why does the phone display “Network Unavailable”?
- Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose
- Ensure that the switch or hub in your network is operational
- Ensure that the configurations of network are properly set in the configuration files
If you require additional information or assistance with the deployment, contact your system administrator.